How long does delivery take?
United States:
3-5 days for West Coast states, 5–9 business days for contiguous US states. Refer to your tracking details provided for updates.
Returns
We want you to be fully satisfied with your purchase. If, for any reason, you wish to return an item, please review the guidelines below.
Timeframe
30-Day Return Window: You may return your product within 30 days of delivery.
Returns Costs
Defective/Damaged on Arrival: If the product arrives damaged or with a manufacturing defect, Great Pool covers the return shipping and replacement of units - subject to eligibility criteria. Refer to our warranty policy for more details on replacements and repairs.
Customer Preference Returns: Great Pool does not offer free returns, for reasons like “changed my mind,” the customer is responsible for shipping costs and restocking fees (10% of the cost of goods)
International Duties/Taxes: If an item was shipped internationally (e.g., to New Zealand) and is returned, any duties or taxes paid to customs are non-refundable. Check with local authorities for potential duty drawbacks or credits.
Great Pool does not cover the cost incurred by a customer is they wish to drop off the return to a designated location